Pick-Up / Collection

Can I pick up my order?

Yes. Choose the "Pick-Up" option during checkout, or within the "Calculate Shipping Cost" area of the shopping cart page.

 


Where do I pick up from?

Our warehouse is located at:

Brisbane Logistics
59 Luke St
HEMMANT QLD 4174

Mon - Fri 8am - 4pm.


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When can I pick it up?

** You will receive an email advising collection time. Please do not attempt collection without first receiving an email saying your order is available for collection **

After placing your order, you will receive an email with details about the collection. Normally, you can pick-up according to the times below:

  • Order BEFORE 12-noon > pick up same business day after 2pm.
  • Order AFTER 12-noon > pick up next business day after 2pm.

The collection warehouse operates Mon - Fri 8am - 4pm.

Eg - if you order on WED at 9am, you can collect between 2-4pm on WED, or any day later.
Eg - if you order on SAT at 10am, you can collect between 2-4pm on MON, or any day later.

 


What do I need to pick up my order?

  • Photo ID that matches the shipping name on the order
  • Copy of your order confirmation email