Shipping

How much is freight? / How to calculate freight.

$11.95 Capped Price Delivery - Applies to most metro and regional areas in QLD, NSW, VIC and SA. This means you are charged $11.95 to freight your entire order if you are in the capped price zone.

Am I in the capped price zone? Click the "BUY NOW" button on any product - the item will be added to your "shopping cart", and you will shown the contents of your shopping cart. On this page you can enter your delivery post code, to get the freight calculator which will show you the cost ($11.95 if you are in the capped zone), along with an estimate of the transit time.

Checkout - when you go through the checkout process (entering your name and actual delivery address), the freight charge is checked again. If the delivery post code you enter during checkout is different from the one you entered in the calculator, it will be re-calculated.

(If you want to check your shopping cart contents at any time, click the "My Cart" link at the top of any page).

How do I track my order?

You will receive tracking details for your order in your order confirmation email.

Most of our bulky goods are delivered via Toll Ipec, and can be tracked on their website - Toll Ipec Track and Trace. If your items are being shipped using another carrier, we will notify you via email of the carrier and the appropriate tracking facility.

Smaller items are sent via Australia Post any maybe without tracking facilities.

 


IMPORTANT: Checking your order for Transit Damage.

It is very important that you check your order for damage before you sign for it. If your order has been damaged in any way, please ensure that you notify the delivery driver prior to signing for the delivery, and ensure they make a note of the damage. This will ensure that we are able to easily and quickly have your damaged goods shipped back, and a replacement sent out as soon as possible.

If you notice any transit damage to your goods, be sure to contact us immediately.

 


Carrier Tracking & Contact Details


How is my order shipped?

Your order is shipped on Australian road freight, usually through our primary carrier - Toll Ipec. We reserve the right to use another carrier if necessary, due to things like delivery network, delivery time etc. Our primary carrier may use a sub-contract carrier for some parts of the delivery.

 


My order hasn't arrived in expected time frame.

  • First ensure you have received the tracking number from us in an email
  • Check the carrier's website using the supplied tracking number. This will give you information about where your order is, and when it is expected to be delivered.
  • If there is any discrepancy or issue - e.g. expected delivery date shown on the tracker has passed - contact the carrier for futher information.
  • The carrier's contact details are usually the webpage where you enter the tracking details.

How long does it take to arrive?

There are two factors which determine the time taken for your order to arrive:
1) Dispatch date
2) Transit time

Please allow at least one extra day. If you have essential requirements to receive goods by a certain date, please advise us prior to placing your order.

 


Dispatch Date

The 'dispatch date' is the expected date we will ship the product from our Brisbane warehouse, and can vary depending on the product ordered - from same day up to 14 days (for items not currently in stock). The expected dispatch date for each item is shown at the top of the product detail page.

In Stock - Products that are in stock are dispatched on the same business day for orders received before 12-noon, and the next business day for orders received after 12-noon. Please note that stock fluctuates regularly, and occasionally items that appear as in-stock may be on order.

Out of Stock - Products that are not in stock are normally available within one week - but you can check with us and we will let you know.

 


Transit Times

Transit time is the time it takes for the goods to travel on a freight carrier from our Brisbane warehouse to the delivery address.

Transit times vary from 1-day around Brisbane and SE Queensland, to 3-5 days for the east coast, and up to 7 days for interstate regional areas.

Transit days are working days only, and exclude public holidays. All transit times are a guide only.

You can get an estimated transit time for a given postcode as part of the 'Shipping Calculator' on the Cart page, and also during the Checkout process.

STATE REGION TRANSIT DAYS
QLD Brisbane 1
Cairns 2
Mackay 1
Rockhampton 1
Townsville 2
Cape York 4-5
South East QLD 1
Outer South East QLD 1
Central Coast 1-2
North Coast 2-3
Western QLD 2-4
NSW Sydney 1
Albury 2
Newcastle 1
Wollongong 2
South Coast 2
Hunter Region 1-2
North Coast 1
Riverina 2
Central NSW 2
Western NSW 2-4
ACT Canberra 2
VIC Melbourne 2
Inner Vic Country 3
Outer Vic Country 3
TAS Hobart 4-5
Launceston 4-5
Rest of TAS 6-7
SA Adelaide 3
Mt Gambier 4
South East SA 4
North West SA 5-6
WA Perth 5
Southern WA 6
Central WA 6
Broome 6
Northern WA 8-9
NT Darwin 5-6
Alice Springs 6
Northern Territory 9

How heavy is it - can I lift it?

Most fridges are easily managed by one fit person. Fridges over 60L in size can be difficult to manage for one person, and it is advisable you have someone else available to assist in unloading and subsequent moving it. In most cases, the delivery driver will assist.

 


Is my order insured during freight?

No - as standard, deliveries are not insured. However, we do offer transit insurance for $35 per order. If you'd like to take up this option, click here and add this item to your shopping cart.

Freight insurance covers the order from damage and loss in transit. If your goods are damaged they will be either replaced or repaired. The goods may need to be assessed by the insurance company. There is a $15 excess for any claims made.

Without insurance, if the goods are damaged in transit, neither our business nor the freight company is liable for the damage. However, the fridges are packed extremely well. As the units are built overseas, they are shipped internationally in their same packaging- with their handles removed which makes the fridge very unlikely to get damaged in transit.

 


Do I need to be home to receive it?

Yes. Deliveries require a signature for "proof of delivery". If you don't expect to be home, please use your work business address or similar so that the delivery can be signed for.

 


What time will it arrive?

None of our transport companies give us details of what time they expect to the deliver the goods. If you have specific requirements, you need to contact the transport company directly, after being advised your shipping tracking number. Contact details for the companies are on the shipping tracking page - you will be emailed a link when the tracking number is available. Toll Ipec's customer service phone number is 1300 366 684.

 


Can they call me before they deliver the item?

It is not currently possible for us to request the freight company to call you prior to their delivery. You can try organising directly with the freight company after receiving your tracking number, by calling their customer service centre. Toll Ipec's customer service phone number is 1300 366 684.

 


Will you deliver to my work?

Yes - providing it is an Australian address, and someone is available to sign on receiving the delivery.

 


What if my order is undeliverable?

If the freight company is unable to successfully deliver the goods - such as incorrect or incomplete delivery address, or no one being availble to sign for the goods, the goods may be returned to the closest depot, or back to us. The purchaser of the goods is responsible for any reshipping fees charged by our freight company to redeliver the package.

 


Do you ship to Post Office Boxes (PO Boxes)?

Small items can be shipped to PO boxes, but large items like fridges cannot - as they need a signature on delivery.

 


Returns & Refunds

Faulty Goods

If a product is faulty from manufacture on delivery, we will replace the goods. We require an email from you showing:

  • Order number
  • Product Number / Make / Model
  • Serial # of unit
  • Description of the problem
  • Photo of the item (showing the problem if possible)

Upon receiving this information, we will advise you how to return the item.

Change of Mind

If you decide you no longer want the item, we accept returns. You can either organise freight to return the goods, drop it off, or we can arrange our courier to collect. Returns are subject to freight and handling charges. Please note we don't refund the original outgoing freight charges which can be higher than the discounted amount / flat rate you were charged originally. Handling charges are $35 per return.

Damage in Transit

If a product is damaged through transit, we do not specifically cover the item for replacement, unless your order includes freight insurance. We recommend that you insure your order for loss or damage in transit here.