Ordering

Can I place orders by phone?

Yes, call us on 1300 660 558, and we will process your order over the phone. Operating hours are Monday to Friday 9am - 5pm. We will request the same details as we do for online ordering - your name, contact phone number, email address, delivery address, order and shipping details, and payment details.

 


Is it safe to purchase online?

Absolutely yes! This website uses the latest in security and encryption technology, and complies with the Australian online credit card processing regulations to ensure your payment information is safe. We do not record or store any credit card details, as your online payment is processed directly by our Australian merchant bank.

 


Payment options

All available payment options are listed on the checkout page. Credit cards are processed securely, and immediately. Bank transfers can be made to:
Name: 
Venture Sales Pty Ltd
Bank: Commonwealth Bank of Australia
BSB:
 064433
Account #: 1084 9838
Reference: Use your ORDER # and LAST NAME.  E.g.  "100008744 SMITH"

 


 

Do I receive an order confirmation?

Yes. On completion of your online order, you will be emailed details of your order for your reference. This includes an order number and shipping details with tracking information. If you do not receive this order confirmation email, please first check the "spam" section of your email. If you still can't find it, please contact us, and we will confirm your email address was entered correctly, and re-send the confirmation.

 


Can I place an international order?

No. At this stage we only accept orders from Australian customers and ship to dometic Australian addresses.

 


Is there a minimum order amount?

No. Order as little or as much as your like! From time to time we offer promotions such as reduced shipping costs for orders over a certain amount, at which times you can get a better deal from making a larger purchase.

 


Do you charge GST?

As an Australian company, we charge GST of 10% on all items. Prices listed on the website are inclusive of GST. On completion of your order, you will receive a Tax Invoice showing the total order value and the GST amount.

 


How do I make changes or cancel my order?

After placing your order, you will receive an order confirmation email. Please check this confirmation to make sure all details are correct. If you need to make a change, please call us on 1300 660 588. If your order has not been processed or shipped, we can assist with making your required changes. If the order has been processed and/or shipped, we may not be able to make any changes or cancellations.

Our order processing and fullfilment system is very automated and streamlined so we can offer prompt deliveries and the fastest possible service. This can leave only a limited time to make changes between ordering and fullfilment. So, please contact us as soon as possible if you wish to make changes.

 


How does the charge appear on my credit card statement?

Your credit card statement will show a charge from our company as:

VENTURE SALES PTY LTD

And the location will be Toowoomba QLD - which is where our company is based.

 


What time can I call you?

Call us anytime from 8am to 5pm, Monday to Friday on 1300 660 558 (Queensland time - no daylight savings).

(Please note if you are looking for the freight cost of the order - you can calculate yourself - refer to the Shipping Section above).

 


What time can I pick up my order from Brisbane?

Check out the Shipping Section for pick-up hours at the Brisbane warehouse.

 


How does the guarantee work?

We'll beat any available price - whether it be online or in-store.

All you need to do is provide us with a link to the online price, or a copy of the catalog showing advertised price (just take a photo of the page with your phone) - email it to us at sales@portablefridgesonline.com.au, along with what items you want to order.

We'll beat the price, so you know you'll always get the best deal shopping with us.

 


Will you spam me?

No. We hate being spammed, and refuse to do business with companies who spam us. We respect your time and attention. We require your email address for communication regarding your order - such as order confirmation and payment receipts. We will not send you unsolicited offers from our business, or rent or sell your contact information to any third party.

We do have a separate mailing list where you can subscribe to hear about news, special promotions etc, from our business and related companies. We use this list to make occassional relevant offers to customers interested in our products. Ordering and purchasing from us DOES NOT automatically subscribe you to this mailing list. If you want to be part of it, you can subscribe by choosing the option on the checkout page, or using the Newsletter section of our site.

 


Is my personal information safe?

Absolutely. We need to keep a record of your contact details to be associated with your order. The servers that run this website and store this information are secured by software, hardware and physical access limitations to ensure your details are fully protected. Your credit card details are not stored for added safety and security. We will not sell or rent your personal information to any third party.